What Are OPs & TLs Saying?
Personal Profile
We want to share the real results this program has had for Market Centers from the perspectives of the OPs (was it worth it?) & TLs (what were the changes in my results?).
Here's what the feedback has been:
Testimonials
Dominai Reeves
OP KW Northeast
Just wanted to say thank you! This class was exactly what our team needed.
The blunt clarity around each role sparked some big aha moments. No one could hide anymore! A few team members realized the role was more than they could take on and stepped out on their own, which was a HUGE win for us! We lost a struggling Team Leader and an Agent Services that didn't understand what that role really meant.
That level of self-awareness saved us time and brought the clarity and change we needed. Our MCOM, who fights change, was open-minded to the systems provided and is using them today.
I also used the content to help onboard our new Interim Team Leader after our TL stepped out of the role. She said it gave her a clear, honest look at what the role really is, and it helped her make the decision to step in with eyes wide open.
The team had great feedback overall. They really enjoyed the homework and activities, and most said the best nuggets came after the calls officially ended—when people stuck around, shared openly, and got real.
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They enjoyed the activities and homework the most.
Also, people definitely noticed how well the two of you worked together. The balance between you really worked. And yes… a few mentioned Andrea talks a lot. We all know that to be true!
Appreciate you both. It made a real impact. I'm a fan!
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Trey Bell
OP KW Premier
As Shannon's OP, I’ve seen a noticeable shift since she has been in your course. She’s more focused, especially around hitting and holding 40 appointments—a major milestone for us. Her leadership presence has grown, and she’s building stronger & more accountable relationships with staff.
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Her mindset and drive have clearly leveled up. She’s all in on becoming a great team leader, and your course played a big part in that. She’s already excited for the next phase!
Shannon Williams
TL KW Premier
The Mastery Market Center leadership class is an incredible experience for anyone stepping into the Team Leader role at Keller Williams. The level of support and feedback from the facilitators is unmatched—they truly meet you where you are and guide you toward becoming a stronger leader.
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The class covers essential topics like recruiting, retention, coaching, and systems—all with real strategies you can implement immediately. One of the best parts is the ability to collaborate with other leaders, ask questions, and learn from real-world scenarios shared by experienced instructors.
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You leave with actionable tools, renewed confidence, and a clear path forward. A must for any leader who wants to succeed and grow a thriving Market Center.
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The leaders behind this program bring incredible insight, accountability, and encouragement, and you always feel like you have a team invested in your success.
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In my many years of KW Leadership, I’ve never seen coaches that kept it as real and as authentic as Andrea and Hope. On top of the models and systems you learn throughout their course, the most valuable piece for me was having conversations about how to lead through the hard times all TL’s will inevitably face. If you want a genuine coaching experience that’s gets away from the highlight reels and idealistic scenarios, then this is the training for you.
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Andrea and Hope delivered incredibly valuable and current insights tailored specifically to KW leadership. Their hands-on perspective brought a depth of understanding I hadn’t experienced in other coaching programs or classes. This was truly a standout experience that gave me practical tools I can apply immediately.
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Whether you are looking to maximize your business, start from scratch, or just get some clarity around what you need to do, Jessica is an invaluable resource. Gifted in asking the right questions, digging deep into your motivations, and connecting you with proven solutions, Jessica works tirelessly to ensure her clients get not just what they ask for, but what they need. As with anything, you get what you put in, and she will always meet you half-way on your journey to success offering solid direction, sound advice, and systems that work. If you're striving for your big why in business, I'd talk to her first.
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Jessica is so great to help you with any of your technology needs. She is patient, kind and a wealth of knowledge. Do not hesitate to reach out to her. We are lucky to have her as a resource
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Toney Adams
TL KW Montgomery
Bill Parker
TL KW Hendersonville
Patrick Mauldin
Keller Williams Southeast Region Director of Technology and Resources
Deseret Ward
Agent
Get in Touch
Andrea Wright
Hope Brazzell
770.873.2686
615.604.0828